DO YOU NEED US RIGHT NOW?
(8AM to 4.30PM Monday to Friday)
1300 PORT CITY (1300 767 824)
Gladstone – 0447 644 828
Rockhampton – 0447 644 974
BREAKDOWN ATTENDANCE PROCESS
- Receive phone call – Problem with refrigeration system – Service call logged.
- If problem is life threatening – Respond immediately.
- If problem is causing damage to site fixtures – Respond within 1 hour.
- If problem is causing food produce to spoil – Respond within 1 hour.
- All other breakdowns / problems – Respond within 24 hours.
- If problem can be fixed immediately & cheaply, repairs will be carried out.
- A quotation will be provided to repair the system where repairs are extensive.
- On client’s approval, system will be repaired when parts are available.